ReDo Policy
At Salon Ivory, we strive for excellence in every service we provide. However, we understand that there may be occasions when you may not be fully satisfied with your hair service. To address any concerns and ensure your complete satisfaction, we have implemented the following ReDo policy.
Notification Period
If you are dissatisfied with your hair service, please notify us within 1 calendar week of your original appointment date. This allows us to address the concern promptly and effectively.
In-Salon Assessment
To initiate the ReDo process, you must visit our salon in person. This enables our expert stylists to examine your hair and assess the proper course of action to either fix the issue or refund the service.
Detailed Explanation
During your visit, we encourage you to provide as many details as necessary regarding your dissatisfaction. This includes specifics about what aspect of the service did not meet your expectations, such as cut, color, style, or overall result. The more information you provide, the better equipped we are to make an informed decision on how to proceed.
Expert Evaluation
Our skilled stylists will carefully evaluate your hair and the specific concerns you have raised. This evaluation may include examining the current condition of your hair, discussing your desired outcome, and determining the most appropriate solution to achieve it.
Options for Resolution
Depending on the nature of the issue, we will propose one of the following resolutions:
- Redo Service: If the issue can be corrected through a redo of the service, we will schedule a follow-up appointment at no additional cost to you. Our goal is to ensure that you leave our salon completely satisfied with your hair.
- Refund: In certain cases where a redo is not feasible or desired, we may offer a refund for the service. This reflects our commitment to your satisfaction and acknowledges any inconvenience experienced.
Feedback Appreciation
Your feedback is invaluable to us as it helps us continually improve and refine our services. We genuinely appreciate your business and value the opportunity to address any concerns you may have. Your input not only assists us in rectifying immediate issues but also contributes to our ongoing efforts to enhance the overall salon experience for all our clients.
At Salon Ivory, we prioritize ensuring you feel confident and delighted with your hair. Our ReDo policy underscores our dedication to delivering exceptional service and ensuring your complete satisfaction. Thank you for choosing Salon Ivory, and we look forward to exceeding your expectations.